CMS vs. CTMS

Claims Management Systems (CMS) vs. Claim Tasks Management Systems (CTMS)

Claims Management Systems (CMS) – Built for Firms & Administrators

Traditional Claims Management Systems (CMS) like Guidewire ClaimCenter, Duck Creek Claims, and Insurity Claims Management are designed primarily for independent adjusting firms and third-party administrators. Their main focus is on:
✅ Managing overall claim intake & processing
✅ Tracking financial transactions & settlements
✅ Ensuring compliance & reporting for insurers
✅ Automating workflows at the firm level

While CMS platforms are essential for insurers and adjusting firms, they do not provide adjusters with direct tools for managing assignments, tasks, and actions efficiently.

Claim Tasks Management System (CTMS) – Designed for Adjusters

Adjusters Online is the first and only CTMS, specifically designed for inside and outside adjusters who handle claims daily. Unlike CMS platforms that focus on firm-wide claims processing, CTMS provides:
✅ Individual assignment tracking – Adjusters can manage their own claims from first contact to final settlement.
✅ Task automation – Keeps adjusters organized without relying on firm-wide management systems.
✅ Seamless integration with essential estimating & investigative tools – Including Xactimate, Symbility, XactAnalysis, Weather Underground, and other necessary URLs.
✅ Real-time mapping & scheduling – Ensures field adjusters optimize travel routes and minimize delays.
✅ Self-training and onboarding – Firms no longer need to manually onboard adjusters, as they can upload documents, how-to videos, and claim flow updates directly to CTMS for instant access.
✅ Secure connection with CMS platforms like Guidewire & Duck Creek – Adjusters Online enhances existing workflows without disrupting firm operations.

Why CTMS Is the Missing Link

For years, CMS platforms have focused on firm-wide claims processing, leaving adjusters to navigate inefficient, manual workflows with little direct support. Adjusters Online (CTMS) changes that, providing adjusters with the tools they need to manage claim tasks, integrate with key estimating systems, and improve efficiency without waiting for firm-level oversight.

🔹 CMS = Designed for Firms 🔹 CTMS = Designed for Adjusters

The Future of Claims Task Management Starts Here

Adjusters Online ensures adjusters work smarter, close claims faster, and stay fully connected to the resources they need—without being dependent on firm-wide CMS platforms.

Join Adjusters Online today and experience the first-ever Claim Tasks Management System (CTMS)!